--- title: "How to Track Missed Sessions" url: "https://coachvantage.productfruits.help/en/article/how-to-track-missed-sessions" language: "en" last_updated: "2026-09-15T19:55:05.226Z" --- # How to Track Missed Sessions Learn how to track missed missed sessions and record why they were missed. You can also choose whether a missed session should count toward the total number of sessions in a client’s program. [YouTube video](https://www.youtube.com/embed/ss2TIwSIT6s) ## **Overview** CoachVantage allows you to mark a past session as missed, record why it was missed, and decide whether the missed session should count toward the total number of sessions in a program. This makes it easy to maintain accurate session records and see at a glance which sessions were completed, missed, or counted toward a program. ### 🌟 Pro-Tip for Coaches Before deciding whether to count a missed session as completed, it's always a good idea to check your coaching agreement's cancellation policy. This ensures your tracking stays completely aligned with what you and your client originally agreed upon. * * * ## How to Mark a Session as Missed 📆 ### From the Contact Record Page Use this option when you want to review and manage sessions associated with a specific contact. 1. Open the contact’s record and select **Sessions**. ![](https://cdn-assets.productfruits.com/6b3ad3cd-60b5-41e8-8052-610e77d0b694) 2\. Go to the **Past Sessions** tab. ![](https://cdn-assets.productfruits.com/44c8941f-5ee2-4aa0-afd6-60f5eaa1e55a) 3\. Find the session you want to mark as missed 4\. Select the **three-dot menu** next to the session. ![](https://cdn-assets.productfruits.com/14687782-3ce8-4314-9480-7839fc22c86d) 5\. Click **Mark as Missed Session**. ![](https://cdn-assets.productfruits.com/2a93bc91-2155-427e-a4ab-d4df1290d02f) 6\. Select the reason the session was missed: - - **Client no-show** - **Coach (you) no-show** - **Scheduling error** - **Other** ![](https://cdn-assets.productfruits.com/8497a335-2e50-4626-b5be-610415a2a192) 7\. If you select **Other**, enter a brief explanation. ![](https://cdn-assets.productfruits.com/944009c8-8c10-48f7-a2c4-c32c6ef141d9) 8\. Choose whether the missed session should count as a completed session. ![](https://cdn-assets.productfruits.com/f54de66d-245c-4e51-92fc-b5abaf2e2414) 9\. Click **Mark as Missed Session**. ![](https://cdn-assets.productfruits.com/f5a31919-be43-4b99-81ae-7a4c0042a7cf) The session will move from the **Past Sessions** tab to the **Missed Sessions** tab, where you can also view the reason it was missed. ### From the Program Management Page Use this option when you are managing a specific program and want to update a session associated with that program. 1. Go to a **Contact Record Page** and select the **Programs** tab and open the applicable program. ![](https://cdn-assets.productfruits.com/7e4e58b7-d33e-4dde-a58a-108af3cb4faf) 2\. From the Program Management page, select **Sessions**. 3\. Find the past session you want to mark as missed. ![](https://cdn-assets.productfruits.com/1d28301f-3ee2-458c-beeb-767e850ee0cb) 4\. Select the **three-dot menu** next to the session. ![](https://cdn-assets.productfruits.com/86fab94f-0e32-4da8-bfc0-95bbb38ae93c) 5\. Click **Mark as Missed Session**. ![](https://cdn-assets.productfruits.com/2520c431-39a0-4737-8553-4bfa9cb00f92) 6\. Select the reason the session was missed. ![](https://cdn-assets.productfruits.com/cd0ffa1b-2e89-4e55-9fae-a9c267a1dd5c) 7\. Choose whether the missed session should count as a completed session. ![](https://cdn-assets.productfruits.com/880e8350-dcdd-41fa-9bdf-f5dbc4fc3431) 8\. Click **Mark as Missed Session**. ![](https://cdn-assets.productfruits.com/3c5dff03-a35f-460a-8cb7-31a2b43b16f9) The Program Management page will display the number of sessions that have been completed and missed. If you chose to count the missed session toward the program total, **Counted** will appear in parentheses next to the missed-session information. * * * ## Decide Whether a Missed Session Should Count ![](https://cdn-assets.productfruits.com/880e8350-dcdd-41fa-9bdf-f5dbc4fc3431) When marking a session as missed, you can choose whether it should count as a completed session. - Select **Yes** if the missed session should count toward the number of sessions used in the program. - Select **No** if the missed session should not count toward the program total. For example, you may choose to count a client no-show as a used session based on your cancellation or attendance policy. If the session was missed because of a scheduling error, you may decide not to count it. ### Track Progress at a Glance The program progress bar automatically updates to accurately reflect the number of sessions counted toward the program total. Missed sessions marked as **counted** will advance the progress bar, while missed sessions marked as **not counted** will not affect the program’s progress. The summary beneath the progress bar also provides a clear breakdown of completed sessions and missed sessions, including how many were counted and not counted. ![](https://cdn-assets.productfruits.com/6cde603a-1f92-40d5-b3ff-52d8dc96e6d5) * * * ## Restore a Missed Session ## If you marked a session as missed by mistake, you can restore it: 1. Open the Contact Record or the Program Management Page and go to **Sessions**. ![](https://cdn-assets.productfruits.com/6b3ad3cd-60b5-41e8-8052-610e77d0b694) ![](https://cdn-assets.productfruits.com/21f8770a-6ba3-4793-b9f9-ad107204a74f) 2\. Select the **Missed Sessions** tab. ![](https://cdn-assets.productfruits.com/7d5d2964-417f-4062-ac3e-b0670d54c021) 3\. Find the session you would like to restore. ![](https://cdn-assets.productfruits.com/868a6ad4-f353-4533-823d-ba952def6a19) 4\. Select the **3-dot button menu**. ![](https://cdn-assets.productfruits.com/22f1bc77-d7ee-40ce-bf2d-d899c7b2b9d8) 5\. **Restore Session**. ![](https://cdn-assets.productfruits.com/e0e23247-cc74-439f-98e3-aafc30a7bfe2) 6\. Click **Restore** in the confirmation window. ![](https://cdn-assets.productfruits.com/33c89745-1cdb-4cc2-b23c-eb9b9c4d0d28) The session will be removed from the **Missed Sessions** list and returned to the **Past Sessions** list. * * * ## View Missed Session Information 👁️ You can view missed-session information from either the Contact Record page or the Program Management page. ### View Missed Sessions from the Contact Record Page 1. Open the applicable contact’s record. 2. Select **Sessions**. 3. Open the **Missed Sessions** tab. Here, you can view the contact’s missed sessions along with the reason each session was marked as missed. ### View Missed Sessions from the Program Management Page 1. Go to a **Contact**. 2. Select the **Programs** tab. ![](https://cdn-assets.productfruits.com/288e8161-c248-4b1f-a808-dbf04ef14364) 2\. Click **Sessions** from the left-hand menu. ![](https://cdn-assets.productfruits.com/21f8770a-6ba3-4793-b9f9-ad107204a74f) 1. Go to the **Missed Sessions** tab. ![](https://cdn-assets.productfruits.com/7d5d2964-417f-4062-ac3e-b0670d54c021) The summary shows how many program sessions have been completed and how many have been missed. If a missed session was counted toward the program total, **Counted** will appear in parentheses next to it. You can also select **Sessions** from the Program Management page to view the missed-session information within that specific program’s session list. * * * ## Keep Your Session Records Accurate 🗂️ Tracking missed sessions helps you maintain a clear history of client attendance, apply your missed-session policy consistently, and understand how many sessions remain in a program.