---
title: "What do the Cancel and Reschedule booking pages look like?"
url: "https://coachvantage.productfruits.help/en/article/what-do-the-cancel-and-reschedule-booking-pages-look-like"
language: "en"
last_updated: "2025-08-02T02:33:53.460Z"
---

# What do the Cancel and Reschedule booking pages look like?

This is what your clients see when they cancel or reschedule an event booking

[Embedded content](https://www.youtube.com/embed/Bt-kP8NL6ck)

## **Allowing Your Clients to Cancel or Reschedule 🚫**

Your clients would only be able to cancel or reschedule if you allowed them to do so in your Events set-up in the **Scheduling** step.

### Steps to Allow Clients to Cancel or Reschedule

1.  From your **Dashboard**, click **Scheduling** on the left hand side of your screen. 
2.  Click on the **Event** you would like to edit. 
3.  Then, click the **Scheduling** tab at the top and you will be brought to this window shown below. 

### Cancel

1.  Scroll down to the section titled **All Clients to Cancel Bookings**.
2.  You will be presented with 3 options. Select the option you would prefer: 
    -   Anytime before the booking
    -   Up to \_\_\_\_ before the booking
    -   Never 

![](https://cdn-assets.productfruits.com/b1a1798b-9c2c-459a-9df6-01631ea19c01)

### Reschedule

1.  Scroll down to the section titled **Allow Clients to Reschedule Bookings**.
2.  You will be presented with 3 options. Select the option you would prefer: 
    -   Anytime before the booking
    -   Up to \_\_\_\_ before the booking
    -   Never 

![](https://cdn-assets.productfruits.com/921ec2e7-862a-4a4a-9c86-f476533c0e9f)

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Below are images that illustrate what your **Cancel** and **Reschedule** booking pages look like to clients:

**Cancel Booking Page**

When a client signs into the Client Portal, a list of his/her/their **Upcoming Appointments** will be shown in the top right hand corner of the screen. A client can click the **3-dot button menu** and then click **View Details.** 

![](https://cdn-assets.productfruits.com/de7dc797-c454-4d60-9b06-4ffab64490de)

If you, the coach, have given clients the ability to **Cancel,** this option will be displayed on the pop-up window.

![](https://cdn-assets.productfruits.com/a3c896b6-5bde-41e8-a13e-31f48834f87c)

A client can click on the desired action and then confirm they would indeed like to **Cancel** or **Reschedule**. 

![](https://cdn-assets.productfruits.com/2414eb5c-b397-4eae-a21f-117b73aac1c1)

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**Reschedule Booking Page**

Similarly, if a client would like to **Reschedule,** he/she/they would go to their **Upcoming Appointments** list, click the **3-dot button menu** and then click **View Details.** 

![](https://cdn-assets.productfruits.com/de7dc797-c454-4d60-9b06-4ffab64490de)

Once again, if you (the coach) have given clients the ability to **Reschedule**, this option will be displayed on the pop-up window.

![](https://cdn-assets.productfruits.com/85eb0032-cc2f-40ae-97e6-e6bf1b828b91)

As a coach, you have the option to make listing a **Reason for Rescheduling** Mandatory or Optional when a client reschedules.

![](https://cdn-assets.productfruits.com/58939ca4-3d98-4591-ad78-8dd18b146104)

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