How to Manage Your Account Security

Overview 🔐

CoachVantage includes security features designed to help keep your account and data safe. From the Security page, you can:

• Review the devices and browsers used to access your account
• Revoke access from an unrecognized device
• Enable two-factor authentication
• Generate backup codes for account access

Access Your Security Settings

1. Select your name in the upper-right corner of CoachVantage.
2. Select Security.

The Security page contains two tabs: Active Sessions and Two-Factor Authentication.

Review Your Active Sessions

The Active Sessions tab displays information about the devices used to access your CoachVantage account.

For each active session, you can view:

• The device and browser used
• The IP address
• When the session was first active
• When the session was most recently active
• Available actions for that session

This information can help you identify when and where your account has been accessed.

Revoke Access From a Device

If you see a device or login session you do not recognize:

1. Locate and select the session.
2. Select Revoke.

Revoking a session removes that device’s authorization to access your CoachVantage account.

To update the list of active sessions, select Refresh.

Two-Factor Authentication 📲

Two-factor authentication, also known as 2FA, adds an additional layer of security when you sign in to CoachVantage.

CoachVantage works with authenticator apps such as:

• Google Authenticator
• • Download via the Apple App Store
  • Download via the Google Play App Store
• Microsoft Authenticator
• • Download via the Apple App Store
  • Download via the Google Play App Store
• Other compatible authenticator apps

You will also receive backup codes that you can use to sign in if you lose access to your phone or authenticator app.

Enable Two-Factor Authentication

1. Open the Two-Factor Authentication tab.
2. Select Enable 2FA.

3. Open your authenticator app and use it to scan the QR code displayed in CoachVantage.
❗️Do not scan the QR code with your phone camera.
Tip: In Google Authenticator, select Add a Code, then Scan a QR Code, to get to the scanner.

4. Your authenticator app will generate a six-digit verification code.

5. Enter the six-digit code in CoachVantage to confirm the setup.

6. Save the backup codes provided for future use. Store your backup codes in a secure place. They can help you regain access to your account if your phone is lost, replaced, or unavailable.

7. Once setup is complete, you will use a two-step authentication process when signing in to CoachVantage.

Disable Two-Factor Authentication 🚫

To remove the two-factor authentication, please follow these steps:

1. Open the Two-Factor Authentication tab.

2. Select Disable 2FA.

3. Enter your CoachVantage Password and the Authenticator Code. You also can enter a backup code instead if you prefer.

4. Click Disable 2FA.

Remove CoachVantage From Your Authenticator App

To remove CoachVantage from your authenticator app, please follow these steps:

1. Open your Authenticator App on your phone
2. On Google Authenticator, hover over the code, and swipe left.
3. Click the red trashcan icon.

4. A pop-up will appear asking if you would like to remove the account from your authenticator. Select Remove Account.

5. CoachVantage has successfully been removed from your authenticator app.