What do SMS Messages Look Like to Clients?

This article explains the format and content of SMS appointment confirmations and reminders sent from CoachVantage, including examples of how they appear to your clients.

What SMS Messages Look Like

When you enable SMS messages to send to your clients, your SMS reminder message will include:

The client's name
The event or program name
The coach's (your) name
The date and time of the appointment (in the client's time zone)
A link to join the session (for online appointments only) - 48-hours and 24-hours ahead of appointment

Note: When an appointment is first created, it will not contain the meeting location details. Meeting location details are only contained in the Appointment Reminder messages (48-hours, 24-hours or 1-hour before). If there is a virtual meeting link, this will be contained in the reminder message so that you and your clients can click the link to easily join the virtual meeting.

Learn how to edit your Appointment Notification settings in this article, "How to Enable / Disable SMS Appointment Notifications."

SMS Message Format:
"Hi [Client Name], this is confirmation of your appointment [Event or Program Name] with [Coach's Name] on [Date at Time]."

What the SMS Reminders Look Like

If you configure SMS reminders to send to clients ahead of the appointment, the client will receive SMS messages that look like this:

SMS Message Format:
"Hi [Client Name], this is confirmation of your appointment [Event or Program Name] with [Coach's Name] on [Date at Time]. [Video Platform Type Listed] [Link to Appointment Listed]."